Favorite Weekly Thoughts
- Each week I send to friends and clients a
"Weekly Thought". The intent is to support people with a positive idea to be
motivational and useful in their daily lives. The topics often include ideas on
Leadership, Customer Service, Relationships, and Life in General. To get this message just
send me an e-mail.
Here are some
samples of the material I have used in the past.
- THE LEADER
- By Haim Ginott (modified by Loren Lasher)
- I have come to a frightening conclusion.
- I am the decisive element in the workplace.
- It is my personal approach that creates the
- It is my daily mood that makes the weather.
- As a leader, I possess tremendous power
- to make a person's life miserable or
- I can humiliate or humor, hurt or heal.
- In all situations it is my response that decides
whether a crisis will be escalated or
- de-escalated, and a person humanized or
- By Charles Swindell
The longer I live, the more I realize the impact
of Attitude on life. Attitude, to me, is more important than facts.
It is more important than the past, than
education, than money, than circumstances, than failures, than successes, than what other
people think or say or do.
It is more important than appearance, giftedness,
It will make or break a company... a church... a
The remarkable thing is we have a choice every
day regarding the Attitude we will embrace for that day.
We cannot change our past... We cannot change the
fact that people will act in a certain way. We cannot change the inevitable.
The only thing we can do is play on the one
string we have, and that is our Attitude...
I am convinced that life is 10% what happens to
me... and 90% how I respond to it.
- OUR CUSTOMERS
- OUR CUSTOMERS... Are The Most Important People In
- OUR CUSTOMERS... Are Not Dependent On Us- We Are
Dependent On Them.
- OUR CUSTOMERS... Are Not An Interruption Of Our
- They Are The Purpose Of It.
- OUR CUSTOMERS... Do Us A Favor When They Call-
- We Are Not Doing Them A Favor By Serving
- OUR CUSTOMERS... Are A Part Of Our Business-Not An
- OUR CUSTOMERS... Are Not Cold Statistics-
- They Are Flesh And Blood Human Beings With
Feelings And Emotions.
- OUR CUSTOMERS... Are Not People To Argue Or Match
- But Are To Be Welcomed Warmly And
- OUR CUSTOMERS... Are Deserving Of The Most
- And Attentive Treatment We Can Give Them.
- OUR CUSTOMERS... Are The People Who Make It
Possible To Pay Our
- OUR CUSTOMERS... Are The Life-Blood Of Our
Business, Just As We Are!
- THE DOER
- By Theodore Roosevelt
It is not the critic who counts; not the person
who points out how the strong stumbled, or where the doer of deeds could have done better.
The credit belongs to the person who is actually
in the arena;
Whose face is marred by dust and sweat and blood;
Who strives valiantly; Who errs and comes short again and again;
Who knows the great enthusiasms, the great
devotions, and spends oneself in a worthy cause;
Who at best knows in the end the triumph of high
achievement; and who at the worst
If he fails, at least fails while daring greatly;
so that his place shall never be with those cold and timid souls who know neither victory
We often would like to think that our effort
to make a difference yields benefits to others. At times it feels like there is so much to
do. It is important to remember that we must make the commitment to be an active
participant in making things better rather than being a sideline observer, to do whatever
we can to make a difference. This story will share a positive thought.
As a tired man walked down a beach at dawn, he
saw ahead of him what he thought to be a dancer. A young person running across the sand
rhythmically bending down to pick up stranded starfish and throwing them far into the sea.
The man gazed in wonder as the young soul again
and again threw small starfish from the sand into the water.
He approached the youth and asked why she spent
so much energy doing what seemed like a waste of time. Saying that there were so many
starfish and only one of her. The youth explained that as the tide went out the starfish
would die if she left them in the morning sun. The man responded, "But there are
miles of beach with hundreds stranded starfish. How can you make a difference?"
The youth bent down, picked up another starfish
and threw it into the sea, then returned to the man and said... "made a difference
for that one!"
The man was bewildered and left. The following
morning the man was found, with the youth, throwing starfish into the sea.
TWELVE TIPS FOR A POSITIVE ATTITUDE
More than 100 years ago, author Robert Louis
Stevenson offered the following tips for maintaining a positive attitude. They still apply
1. Make up your mind to be happy. Learn to find
pleasure in simple things.
2. Make the best of your circumstances. Everyone
3. Don't take yourself too seriously. Don't think
that somehow you should be protected from misfortunes that befall others.
4. You can't please everybody. Don't let
criticism worry you.
5. Don't let your neighbor set your standards. Be
6. Do the things you enjoy doing, but stay out of
7. Don't borrow trouble. Imaginary burdens are
harder to bear than the actual ones.
8. Hate poisons the soul, so don't carry grudges.
Avoid people who make you unhappy.
9. Have many interests. If you can't travel, read
about new places.
10. Don't hold postmortems. Don't spend your life
brooding over sorrows and mistakes.
11. Do what you can for those less fortunate than
12. Keep busy at something. A busy person never
has time to be unhappy.
LESSONS FROM GEESE
- Author Unknown
FACT 1: As each goose flaps its wings, it creates
an "uplift" for the birds that follow. By flying in a "V" formation,
the whole flock adds 71% greater flying range than if each bird flew alone. LESSON: People
who share a common direction and sense of community can get where they are going quicker
and easier because they are traveling on the thrust of one another.
FACT 2: When a goose falls out of formation, it
suddenly feels the drag and resistance of flying alone. It quickly moves back into
formation to take advantage of the lifting power of the bird immediately in front of it.
LESSON: If we have as much sense as a goose, we stay in formation with those headed where
we want to go. We are willing to accept their help and give our help to others.
FACT 3: When the lead goose tires, it rotates
back into the formation and another goose flies to the point position. LESSON: It pays to
take turns doing the hard tasks and sharing leadership. As with geese, people are
interdependent on each other's skills, capabilities and unique arrangements of gifts,
talents or resources.
FACT 4: The geese flying in formation honk to
encourage those up front to keep up their speed. LESSON: We need to make sure our honking
is encouraging. In groups where there is encouragement, the production is much greater.
The power of encouragement (to stand by one's heart or core values and encourage the heart
and core of others) is the quality of honking we seek.
FACT 5: When a goose gets sick, wounded or shot
down, two geese drop out of formation and follow it down to help and protect it. They stay
with it until it dies or is able to fly again. Then, they launch out with another
formation or catch up with the flock. LESSON: If we have as much sense as geese, we will
stand by each other in difficult times as well as when we are strong.
- THE WISDOM OF EIFERMAN
- George Eiferman, Mr. America 1948, Mr. Universe
- I am a great believer in luck, and I find the
harder I work, the more I have of it.
- TALENT God-Give
- Be Humble FAME Man-Given
- Be Thankful CONCEIT Self Given - Be Careful
IGNORANCE IS NOT BLISS! Probably the greatest
discovery anyone can make is that we can change our life for the better, by changing our
immature, negative attitude to a mature, constructive attitude. We live in the direction
of our thought patterns. Let us have our attitude work for us instead of against us.
THE 10 DAILY EXERCISES 1. Eye exercise - see the
perfection in others. See the everlasting beauty in human kindness.
2. Tongue exercise - speak from the heart instead
of the mouth.
3. Facial exercise - a smile often repeated.
4. Hearing exercise - when we speak we learn
nothing. Listening is the teacher. Listen then speak.
5. Brain exercise - think only constructive
thoughts. Good readings are to the mind what exercise is to the body.
6. Leg exercise - walk toward knowledge, wisdom,
health, and the brotherhood of all men.
7. Breathing exercise - inhale the great works of
music, art, literature and philosophy. Exhale spitefulness and other negative thoughts.
8. Strength exercise - have the strength to
endure when things are unendurable, to pass the next test after failing the last one.
9. Heart exercise - have the heart to
constructively improve yourself, your environment, community and country.
10. Soul exercise - we are never alone. Walk with
- Trainings and Speeches that...
- Potential Development, Unlimited
- P.O. Box 703 Kaneohe HI 96744
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