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Trainings Workshops
We provide a full spectrum of Human Resource Development services that are motivating
and educational. To assure long term positive results, our programs include: Pre-Training
Assessments, Leadership Alinement Sessions, Group Trainings, One-on-One Coaching,
Performance Tracking and Follow-Up Support.
Motivation
Leadership
Customer Service
Communication
Products & Support Materials

All training programs are custom-designed to fit your needs, situation and goals.
Motivation
- Conquering the Challenges of Change
- Strategies for Success
- Joys of Juggling
- Winning Words
- Winning Words II
Leadership
Coaching for Excellence
Strategic Planning (Planning Process)
Partnering for Success
More Than a Carrot on a String (Workshop)
Recognition of Excellence (Program)
Ending Meeting Madness
Team Building
Train the Trainer
Customer Service
Service Excellence
Service Excellence II
Successful Sales
Powerful Presentations
Communication
Common Sense Communication
The Fantastic Facilitator
Turning Criticism into Constructive Feedback
Understanding, Mastering & Defusing Anger
Conflict Resolution
MOTIVATION
Conquering the Challenges of Change
An Invitation for Innovation
We are in a day and age of rapid change. The saying, Nothing is permanent except
change, reminds us that change is a constant factor in our lives. Today, nearly everyone
is facing an ever-increasing number of challenges that did not even exist a few years ago.
This powerful seminar will present easily applied techniques, not only to manage and
direct change, but also to make changes that will open up new advantages and
opportunities. Strategies will be introduced that will enable us to break old habits and
patterns that no longer serve us well.
- Be on the "leading edge" by learning to take command of change!
Strategies for Success
- Although some stress can cause excitement and lead to productive behavior, most of us
realize that too much stress can be life-threatening rather than life-enhancing. This
course teaches the basic principles of stress management and mastery, that enable people
to take positive steps in maintaining their own health and in developing strategies and
skills for successful living.
Participants will learn skills and strategies for a successful life, both personal and
professional. Skills include: Positive Attitude Development, Adapting to Change, Methods
of Motivation, Handling Multiple Priorities, Dealing with Anger, and Overcoming Failure.
All the Motivation presentations are designed as "short subjects" and are
excellent as Speeches or Short Seminars.
- Joys of Juggling
- You can do it! With a positive attitude and the proper instruction, you can learn
anything ... even juggling. This insightful and fun-filled workshop gives participants a
hands-on experience of learning a new skill.
Learning to juggle yields benefits for everyone. Managers learn how to teach and
support, employees learn how to practice and persist, and everyone learns that learning
can be fun!
- Custom-made bean bags are available to reflect a motto, mission, or theme.
Winning Words
- Our language has the power to make us "winners" in life. Through active
participation, individuals will discover methods to eliminate "limiting labels",
in order to support themselves and others in being happy, healthy and productive.
The Winning Words workshop is an unforgettable, motivating and educational experience.
Through a unique combination of lecture, open-discussion and audience activity, the
workshop is designed to maximize retention of the material presented.
- Winning Words II
- The Winning Words workshop has been very popular! Audiences have asked for more. Winning
Words II is an expansion on the ideas introduced in the original presentation. Insights on
responsibility and change, and effective methods for overcoming failure, are all delivered
in a memorable manner.
LEADERSHIP
- Coaching for Excellence
- Leadership is similar to Coaching. In coaching, the ultimate objective is to win games.
In leadership, the ultimate objective is to make a profit. The common goal in both
situations is to increase productivity, efficiency and morale. Viewing leadership as
coaching gives the modern leader a new perspective.
The professional manager/coach must be capable of working efficiently with several
assistant coaches. He/she must accurately recognize the potential of new prospects, and
must be a good organizer, administrator, communicator and motivator. This course gives the
manager/coach specific tools to use on the playing field to achieve winning results.
- A comprehensive manual gives the participants practical ideas and tools to use
throughout a leadership career.
Strategic Planning
- "The most effective way to use time, talent, energy and resources is by a
plan."
A Strategic (Business) Plan is vital for success in our challenging times. A Plan is a
set of written decisions about what an organization will do to be successful. It evolves
out of the process of deciding what needs to be done to be successful and how to do this.
The benefits of a Plan are many ... it improves performance, communicates expectations,
enhances teamwork, provides performance measurements, clarifies decision-making,
motivates, and improves service and product delivery.
Strategic Planning is a PROCESS, which is specifically designed for the needs of an
organization. All Strategic Planning processes/programs are custom-designed.
As a result of the Strategic Planning process, you will develop a complete, written
plan to be used by your organization to assure success and gain positive direction.
- Partnering for Success
- PARTNERING is a paradigm for win/win business relationships. It emphasizes up-front
team-building, clear definition of common objectives, synchronized systems for rapid issue
resolution, and frequent, joint evaluation of partnership effectiveness. PARTNERING builds
a commitment for the purpose of achieving specific objectives, for the mutual benefit of
all involved. It maximizes the effectiveness of each participant and maximizes the use of
available resources.
We have conducted partnering programs with private industry as well as state, federal
and local governmental agencies. Partnering can occur between and among different
organizations, or between departments or other sub-groups of one organization.
PARTNERING begins with an intensive session (retreat) which clarifies common goals,
establishes a Charter, and sets guidelines for effective communication and interaction.
Regular follow-up activities nurture the success of projects. A monthly or quarterly
newsletter aids communication and gives recognition for achievements.
- PARTNERING is a structured process that fosters trust, respect and teamwork. The
Partnering process sincerely promotes the team concept. Of course, in the real world,
PARTNERING is not for everyone. It is for those who still believe in the values of
cooperation, communication, trust, respect, and good faith.
More Than a Carrot on a String (Workshop)
- Recognition of Excellence (Program)
More Than a Carrot on a String is a workshop based on our comprehensive program called
Recognition of Excellence. In this informative workshop, participants will learn what
motivates people and how to motivate them (different methods). Both informal and formal
recognition can lead to improved performance while adding to people's self-esteem. Learn
what really works!
- Receiving recognition for achievement has proven to be the best and most powerful human
motivator. Our program, Recognition of Excellence, is designed to use this fact to
increase productivity, efficiency and morale. Through this program, we help you develop an
easy-to-follow, reliable system of rewards and recognition, which supports a positive work
environment.
Ending Meeting Madness
- A valuable resource, the time spent in meetings can be either a drain on, or a catalyst
for, increased profitability in any business. For most organizations, meetings are so
common that they tend to be overlooked as an activity that can be improved significantly.
Having meetings that produce the lasting results you want, in less time, will make
everyone happier and more productive. Eliminating the wasted time means more time for
profit-making activities.
Ending Meeting Madness was developed to fill the need for a formal, hands-on training
in the science and art of conducting efficient, goal-directed meetings.
- Team Building
- Teamwork is the essential ingredient of any smooth-running and successful organization.
A team of people working cooperatively can consistently produce more than the sum of
individual members working alone. Synergy!
- Team members motivate and support each other, but only if they are working together
towards a common goal and respecting each other's opinions and ideas. Through experiential
learning activities and stimulating group discussions, participants will acquire the vital
team building skills necessary for promoting team unity.
Train the Trainer
- "Training need not be dull and deadly!"
The Train the Trainer program was researched and created for those leaders who must
train people as part of their responsibility. Companies often measure growth and progress
by increased productivity. Thus, trainers must get people to recognize and reach their
potential. Trainers train others in order to multiply their own efforts, and to enable
their associates to experience the feeling of self-satisfaction from a job well done.
Participants will master skills to make training effective and active, and to maximize
retention. Interaction and active participation are the mainstay of this program.
Videotaping is used for feedback. Participants will have fun as they experience and learn
actively!
CUSTOMER SERVICE
- Service Excellence
- Giving excellent service can be fun and challenging! This training program gives
participants the opportunity to learn, practice and perfect the principles, methods, and
skills necessary for a professional "service giver".
Upon successful completion of this program, participants will be able to identify their
"service cycle" and perform each step with confidence. They will transmit a
positive attitude through their appearance, verbal communication and actions. They will
know how to anticipate and provide for the special needs of their guests/customers,
quickly resolve complaints and problems, and promote repeat business.
Over 6,000 individuals have participated in this program and have experienced the
personal and professional satisfaction of performing with excellence.
A modified version of this course puts special emphasis upon telephone skills.
- Available as part of this program is a Shopper/Coaching service, which assures that the
skills learned are put into practice. Regular reports become a source for recognition or
rewards, while tracking growth and progress.
Service Excellence II
- We are all in the Service Business! Whenever we interact with another person, whether it
be a customer or a co-worker (internal customer), we are using "service skills".
Our ability to interact positively with others will enhance not only productivity and
profit, but also good feelings about others and ourselves. Service Excellence II was
designed to expand upon basic skills and introduce new, effective interpersonal skills.
Mastery of these skills will yield priceless benefits, personally as well as
professionally.
This is a fast-paced, fun and practical program. Through active participation,
effective materials (workbook), and simulation exercises, participants will polish old
skills to a new brightness and acquire useful new service skills.
This program is a sequel to our popular Service Excellence training.
- Successful Sales
- Through active participation, individuals will learn concepts, techniques and skills to
improve their sales ability. Prospecting, qualifying, presenting and closing are some of
the areas covered, with the purpose of assuring successful achievement of specific sales
goals.
- In addition to skills and techniques, the rewards and joys of this profession will also
be explored. Participants will see that empathy, conviction and integrity are vital for
successful sales.
Powerful Presentations
- In nearly every business, trade and profession, we are called upon to do presentations,
some more formal than others. Whether your "audience" is as small as one or
ranging in the hundreds, this workshop will develop and strengthen effective presentation
skills. The goal is to increase performance quality, confidence and results.
Areas of focus include: Preparation, Visual Aids, Audience Activities, Starting and
Stopping, Delivery, Audience Feedback, and Dealing with Problems.
COMMUNICATION
- Common Sense Communication
- There is no single skill more important than communication! It affects all areas of our
lives. This program gives participants the opportunity to practice and perfect this
valuable skill.
Broad ranging and comprehensive, our program covers all aspects of effective
communication. Practical and full of common sense, this program will show how to apply the
principles and techniques to participants' daily lives, as well as to their special
circumstances.
- Learning activities include: taking and delivering messages, active listening, and
role-playing. Implementing common sense communication skills will enhance all
relationships, at the workplace and beyond.
The Fantastic Facilitator
- The Fantastic Facilitator program was researched and created for individuals who must
facilitate interactions as a part of their responsibility. Progressive training
techniques, which are participative, experiential, and exciting, are studied, practiced
and implemented.
The importance of action learning and discovery learning is emphasized. In short, the
approach is learner-centered, not trainer-centered.
Participants will master skills in determining needs, designing programs, presenting
material, facilitating interaction, and evaluating results. The use of highly involving
methods are not only advocated, but also actively applied by the workshop trainer in
delivering the course content. Everyone involved will enjoy participating, experiencing
and learning in this exciting "Facilitator Training" program.
- Turning Criticism into Constructive Feedback
- Learn how to give constructive feedback, not criticism, and learn how to deal with
criticism when it's directed towards you. This powerful seminar focuses on ways to give
and receive feedback so as to guarantee favorable results.
- How can you make your feedback productive? Is it possible for feedback to be given in a
manner that boosts morale? These questions and more are answered in this exciting program.
Don't let criticism become a potentially destructive force in your interaction with
others. Learn to turn a difficult situation into a beneficial one by using constructive
feedback.
Understanding, Mastering & Defusing Anger
- The difference between Danger and Anger is one letter -- D. Anger is very destructive
and hurtful to everyone involved. We all have to deal with anger in our lives, whether we
like it or not! This well-researched program teaches healthier ways to deal with anger,
whether it be our own or others'.
- There is real value in understanding and mastering anger. If you can solve problems
without getting angry at yourself or at others, you will reduce stress, improve
relationships, and focus your energies effectively in any challenging situation. The
benefits can be enormous!
Conflict Resolution
- This program is designed to help people deal with conflict in a positive, productive
manner. Participants will learn how to rise above conflicts and see them objectively. They
will discover ways to turn conflicts into successful learning experiences.
Conflict can be an opportunity to examine divergent viewpoints and to develop creative
solutions. Mastering conflict resolution skills will give you the power and confidence to
manage difficult and frustrating situations with positive results.
PRODUCTS AND SUPPORT
MATERIALS
Motivating and educational, these products are useful, unique and fun! You, your
family, friends, business associates, co-workers and employees will all benefit from these
exciting products. These products are all positive and supportive of personal and
professional growth.
AFFIRMATIONS
A set of 41 positive and uplifting quotes and sayings.
Individually printed on 8 1/2 x 11 inch parchment paper.
Perfect for framing.
"WINNING WORDS" audiotape by Loren Lasher
An audiocassette tape for professional and personal development.
Focuses on practical ways to positively support yourself and others.
"LET'S JUGGLE" videotape featuring Loren Lasher
Learn to juggle using "success principles" applicable to all areas of
one's life.
Easy-to-follow videotape; available also with a set of 3 colorful bean bags.
Enhance self-esteem by mastering 21 show-stopping tricks.
JUGGLING BEAN BAGS
A set of 3 colorful juggling bean bags for fun, exercise and stress release.
Custom-made Bean Bags can be imprinted with a motto, group name or theme!
PERSONAL PROFILE SYSTEM (DISC)
A useful instrument to increase understanding of yourself and others.
Helpful for hiring (job placement) and team building.
Special latent ink marking pen included.
A GUIDE TO GIVING SERVICE EXCELLENCE
A complete Customer Service Guide.
Practical ideas and techniques for giving quality customer/guest service.
Soft-cover book; printed and illustrated in a fun and easy-to-read format.
Custom-designed for individual client's needs.
"SUPPORTING SUCCESS" NEWSLETTER
CUSTOM-MADE NEWSLETTERS
Client-specific topics and articles
Custom-designed to support success and recognize achievements.

- Trainings and Speeches that...
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- Potential Development, Unlimited
- P.O. Box 703 Kaneohe HI 96744
- (808) 239-6155 Fax (808) 239-4654

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This website was created by
Dianne Beliso at  |